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parts and accessories.
Shipping Information
Your order will typically ship within 2-3 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
The estimated delivery time for your order depends on various factors including your location, shipping method selected, and any unforeseen circumstances. Typically, orders shipped domestically within Maroc arrive within 2-3. International orders may take longer.
We’re sorry, but unfortunately, we’re unable to leave cash on delivery orders outside your door as our delivery process requires confirmation upon receipt. Our delivery personnel will need to hand over the order to you directly to ensure a smooth transaction. If you have any other delivery preferences or concerns, please let us know, and we’ll do our best to accommodate you. Thank you for your understanding!
We currently only ship within Morocco. If you have any questions about specific locations or delivery options within Morocco, please feel free to reach out to our customer service team. Thank you for choosing us!
We understand that occasionally issues may arise with our products. If you’re experiencing trouble with any part of your order, we want to help.
Our commitment to customer satisfaction includes accepting returns and facilitating exchanges for items that don’t meet your expectations. Whether you’ve received a defective part or simply changed your mind, we’re here to assist you.
Please reach out to our customer support team for guidance on initiating a return or exchange. We’ll work with you to resolve the issue promptly and ensure you receive the right part or a refund.
Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing soleilpiecesauto!
payments
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details during the checkout process, and your payment will be securely processed.
If you prefer to pay upon receiving your order, we offer cash on delivery as a payment option. Please have the exact amount ready for our delivery personnel at the time of delivery.
We accept payments through popular mobile wallet services, such as Apple Pay, Google Pay, and Samsung Pay. Simply select your preferred mobile wallet option during checkout and follow the prompts to complete your payment.
You can also choose to pay via bank transfer. Our bank account details will be provided during the checkout process, and your order will be processed once the payment is confirmed.
warranty
We stand behind the quality of our products and offer a [insert duration] warranty on all purchases. This warranty covers manufacturing defects and faulty workmanship. Please refer to our Warranty Policy for detailed information on coverage and exclusions.
To claim warranty on a product, please contact our customer support team with your order details and a description of the issue you’re experiencing. We may request additional information or evidence, such as photos or videos, to assess the problem. Once verified, we’ll guide you through the warranty claim process, which may include repair, replacement, or refund, depending on the circumstances.
Our warranty does not cover damage caused by misuse, neglect, accidents, or unauthorized modifications. It also does not cover normal wear and tear or damage resulting from improper installation or maintenance. For a comprehensive list of exclusions, please refer to our Warranty Policy.
The duration of our warranty varies depending on the product. Typically, our warranty period ranges from [insert duration] from the date of purchase. Please refer to the product documentation or contact our customer support team for specific warranty information.
In most cases, product registration is not required to activate the warranty. However, we recommend keeping a copy of your purchase receipt or order confirmation as proof of purchase, as it may be required to process warranty claims. If product registration is necessary, instructions will be provided either with the product or on our website.